Overview

This website is operated by Movin’ Electric Vehicles Inc. Throughout the site, the terms “we,” “us,” and “our” refer to Movin’ Electric Vehicles Inc. Movin’ Electric Vehicles Inc. provides this website, including all information, tools, products, and services available through the site, to you, the user, based on your acceptance of the terms, conditions, policies, and notices stated here.

By visiting this website and/or purchasing a product from us, you use our “Service” and agree to be bound by these Terms of Service, also referred to as “Terms.” These Terms include any additional terms, conditions, and policies referenced here or made available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, visitors, browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using this website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all terms and conditions of this agreement, you may not access the website or use any services offered through it. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features, tools, products, pages, resources, or services added to the current store will also be subject to these Terms of Service. You can review the most current version of these Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for updates.

Your continued use of, or access to, the website after any updates or changes are posted means you accept those changes.

Section 1: Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state of residence, or that you are the age of majority in your state of residence and have given us consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal, unsafe, or unauthorized purpose. You may not use the Service in any way that violates any laws in your jurisdiction, including, without limitation, copyright laws, intellectual property laws, consumer protection laws, or applicable federal, state, or local regulations.

You must not transmit worms, viruses, malware, destructive code, or any code that may damage, disrupt, intercept, or interfere with the Service, the website, or any related systems.

A breach or violation of any of these Terms may result in immediate termination of your access to the Services.

Section 2: General Conditions

We reserve the right to refuse service to anyone for any reason at any time, to the fullest extent permitted by applicable law.

You understand that your content, excluding credit card information, may be transferred unencrypted and may involve transmissions over various networks. Your content may also be changed or adapted to meet technical requirements of connecting networks, platforms, or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, or misuse any portion of the Service, use of the Service, access to the Service, or any contact information or form on the website through which the Service is provided, without express written permission from us.

The headings used in this agreement are included for convenience only. They do not limit, define, or otherwise affect these Terms.

Section 3: Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is inaccurate, incomplete, outdated, or not current. The material on this website is provided for general information only and should not be relied on as the sole basis for making decisions without consulting primary, more accurate, more complete, or more current sources of information.

Any reliance on the material on this website is at your own risk.

This site may include historical information. Historical information is not current and is provided for reference only. We reserve the right to change, update, modify, remove, or revise the contents of this website at any time, but we have no obligation to update any information on the site.

You agree that it is your responsibility to monitor changes to our website and policies.

Section 4: Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify, update, suspend, or discontinue the Service, or any part or content of the Service, without notice at any time.

We shall not be liable to you or to any third party for any product change, price change, Service change, suspension, or discontinuance of the Service.

Product availability, discounts, sale pricing, accessories, shipping terms, financing options, warranty terms, and other offers may change at any time without notice.

Section 5: Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and may be subject to return or exchange only according to our Return, Refund, and Cancellation Policy.

We make every reasonable effort to display product colors, images, specifications, accessories, and other product details as accurately as possible. However, we cannot guarantee that your computer, phone, tablet, or monitor will display any product color, finish, size, or detail accurately.

We reserve the right, but are not obligated, to limit the sale of our products or Services to any person, geographic region, state, or jurisdiction. We may exercise this right on a case-by-case basis.

We reserve the right to limit the quantities of any products or services we offer. Product descriptions, product specifications, product availability, and product pricing may change at any time without notice, at our sole discretion.

We reserve the right to discontinue any product at any time.

Any offer for any product or service made on this website is void where prohibited.

We do not warrant that the quality of any products, services, information, support, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Section 6: Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us.

We may, in our sole discretion, limit or cancel quantities purchased per person, per household, per account, or per order. These restrictions may include orders placed by or under the same customer account, orders using the same credit card, orders using the same billing address, and/or orders using the same shipping address.

If we make a change to or cancel an order, we may attempt to notify you using the email address, billing address, shipping address, or phone number provided at the time the order was placed.

We reserve the right to limit, refuse, or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, distributors, unauthorized brokers, or parties intending to resell the products without our approval.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store. You agree to promptly update your account and other information, including your email address, billing information, shipping information, credit card numbers, and expiration dates, so we can complete your transactions and contact you as needed.

For more details about returns, cancellations, and refunds, please review our Refund Policy on this page.

Section 7: Optional Tools

We may provide you with access to third-party tools that we do not monitor, control, or manage.

You acknowledge and agree that we provide access to such tools “as is” and “as available,” without warranties, representations, endorsements, or conditions of any kind. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use of optional tools offered through the site is entirely at your own risk and discretion. You should make sure that you are familiar with and approve of the terms on which those tools are provided by the relevant third-party provider.

We may also offer new services, tools, resources, and/or features through the website in the future. Such new features and services will also be subject to these Terms of Service.

Section 8: Third-Party Links

Certain content, products, features, services, or resources available through our Service may include materials from third parties.

Third-party links on this website may direct you to third-party websites that are not affiliated with us. We are not responsible for reviewing, examining, verifying, or evaluating the content, policies, products, services, accuracy, or security of third-party websites.

We do not warrant and will not have any liability or responsibility for third-party materials, third-party websites, third-party products, third-party services, or any other materials, products, or services of third parties.

We are not liable for any harm, loss, damage, cost, claim, or issue related to the purchase or use of goods, services, resources, content, or other transactions made in connection with third-party websites.

Please carefully review third-party policies, terms, privacy practices, return policies, and support practices before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third party.

Section 9: User Comments, Feedback, and Other Submissions

If, at our request, you send specific submissions, such as contest entries, product feedback, survey responses, rider stories, photos, reviews, or other content, or if you send creative ideas, suggestions, proposals, plans, designs, or other materials without a request from us, whether online, by email, by postal mail, through social media, or otherwise, these submissions are referred to in this section as “comments.”

You agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, display, adapt, and otherwise use in any medium any comments you forward to us.

We are under no obligation to maintain any comments in confidence, pay compensation for any comments, or respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine, in our sole discretion, is unlawful, offensive, threatening, abusive, libelous, defamatory, pornographic, obscene, misleading, spammy, otherwise objectionable, or in violation of any party’s intellectual property rights or these Terms of Service.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, publicity, or other personal or proprietary rights.

You further agree that your comments will not contain libelous, unlawful, abusive, obscene, threatening, misleading, or otherwise harmful material. Your comments must not contain any computer virus, malware, or other harmful code that could affect the operation of the Service, any related website, other websites, or the Internet.

You may not use a false email address, pretend to be someone else, impersonate another person or business, or otherwise mislead us or third parties about the origin of any comments.

You are solely responsible for the comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted, submitted, shared, or published by you or any third party.

Section 10: Personal Information

Your submission of personal information through the store is governed by our Privacy Policy, which is included on this page.

Section 11: Errors, Inaccuracies, and Omissions

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, omissions, formatting issues, outdated details, or incomplete information. These may relate to product descriptions, pricing, promotions, discounts, offers, product shipping charges, transit times, availability, product images, product specifications, financing details, warranty details, or other information.

We reserve the right to correct any errors, inaccuracies, or omissions. We also reserve the right to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice, including after you have submitted your order.

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including, without limitation, pricing information, except as required by law.

No specified update date, refresh date, version date, or last modified date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been changed, modified, reviewed, or updated.

Section 12: Prohibited Uses

In addition to other prohibitions set forth in these Terms of Service, you are prohibited from using the site or its content for any unlawful purpose.

You are also prohibited from using the site or its content to solicit others to perform or participate in unlawful acts; to violate any international, federal, state, or local laws, regulations, rules, or ordinances; to infringe upon or violate our intellectual property rights or the intellectual property rights of others; to harass, abuse, insult, harm, defame, slander, disparage, intimidate, threaten, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, disability, or any protected characteristic under applicable law.

You may not use the site to submit false or misleading information; upload or transmit viruses or any other type of malicious code; affect the functionality or operation of the Service, any related website, other websites, or the Internet; collect or track the personal information of others; spam, phish, pharm, pretext, spider, crawl, scrape, or engage in unauthorized data extraction; use the site for any obscene or immoral purpose; or interfere with or circumvent the security features of the Service, any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website if you violate any prohibited use.

Section 13: Disclaimer of Warranties and Limitation of Liability

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, reliable, or error-free.

We do not warrant that the results obtained from the use of the Service will be accurate, reliable, complete, or suitable for your intended purpose.

You agree that from time to time we may remove the Service for indefinite periods of time, suspend the Service, change the Service, or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk.

The Service and all products and services delivered to you through the Service are, except as expressly stated by us, provided “as is” and “as available” for your use, without any representation, warranties, or conditions of any kind, either express or implied.

This includes all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, non-infringement, and any warranties arising from course of dealing, usage, or trade practice.

In no case shall Movin’ Electric Vehicles Inc., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, subcontractors, vendors, partners, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.

This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, business interruption, loss of goodwill, loss of use, or similar damages, whether based in contract, tort, negligence, strict liability, or otherwise.

This limitation applies to damages arising from your use of any part of the Service, your inability to use the Service, your purchase or use of any product procured through the Service, or any other claim related in any way to your use of the Service or any product.

This includes, but is not limited to, errors or omissions in content, loss or damage of any kind incurred as a result of the use of the Service, or any content or product posted, transmitted, or otherwise made available through the Service, even if we were advised of the possibility of such damages.

Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in those states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 14: Indemnification

You agree to indemnify, defend, and hold harmless Movin’ Electric Vehicles Inc. and our parent companies, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, employees, and representatives from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service.

This also applies to claims arising from your breach of any documents incorporated by reference, your violation of any law, your violation of the rights of a third party, your misuse of the Service, or your misuse of any product purchased through the Service.

Section 15: Severability

If any provision of these Terms of Service is determined to be unlawful, void, invalid, or unenforceable, that provision shall still be enforceable to the fullest extent permitted by applicable law.

The unenforceable portion shall be deemed severed from these Terms of Service.

Such determination shall not affect the validity and enforceability of the remaining provisions.

Section 16: Termination

The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us.

You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you stop using our site.

If, in our sole judgment, you fail to comply with any term or provision of these Terms of Service, or if we suspect that you have failed to comply, we may terminate this agreement at any time without notice.

You will remain liable for all amounts due up to and including the date of termination. We may also deny you access to our Services, or any part of them.

Section 17: Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision.

These Terms of Service, together with any policies or operating rules posted by us on this site or in respect to the Service, constitute the entire agreement and understanding between you and us.

They govern your use of the Service and supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us. This includes, without limitation, any prior versions of the Terms of Service.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

Section 18: Governing Law

These Terms of Service and any separate agreements through which we provide Services to you shall be governed by and construed in accordance with the laws of the State of New York and applicable United States federal law, without regard to conflict of law principles.

Section 19: Changes to Terms of Service

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes.

Your continued use of or access to our website or the Service after any changes to these Terms of Service are posted constitutes acceptance of those changes.

Section 20: Contact Information

Questions about these Terms of Service should be sent to us through the Movin contact page or through the contact information listed at the bottom of this page.

Movin’ Electric Vehicles Inc.

Limited Warranty Terms

Last Updated: February 1, 2026

This Limited Warranty applies to all products purchased on or after February 1, 2026 from Movin’ Electric Vehicles Inc. (“Movin”).

For purchases made before February 1, 2026, the warranty terms in effect at the time of purchase shall apply.

1. Products Covered

This Limited Warranty applies to all Movin-branded electric mobility products, including but not limited to:

Electric bicycles, also known as e-bikes;
Electric scooters;
Motorcycle-style electric bikes;
Electric mopeds;
Electric mobility scooters;
Kick-scooters;
Any other Movin-branded electric vehicle product.

2. Warranty Eligibility

This warranty is exclusive to the original purchaser who possesses valid proof of original purchase.

The warranty begins on the date the product is received by the original purchaser.

The warranty automatically terminates upon resale or transfer unless properly transferred in accordance with Section 6 below.

Determination of whether any damage, defect, issue, or failure is covered under this Limited Warranty shall be made at the sole discretion of Movin’ Electric Vehicles Inc.

3. Warranty Coverage Period

Movin products are protected against manufacturing defects in materials and workmanship under normal use for the following periods:

One (1) year from the date of receipt;
Frame: Two (2) years from the date of receipt.

This period is referred to as the “Warranty Period.”

Coverage applies strictly to manufacturing defects and only to the Covered Components listed below.

The Warranty Period does not restart if a component is repaired or replaced. Replacement parts may be covered for the remainder of the original Warranty Period, unless otherwise stated in writing by Movin.

4. Covered Components

Warranty coverage is limited to repair or replacement, at Movin’s sole discretion, of the components listed in this section.

Battery

Lithium-ion battery;
Original charger supplied with the product.

Electric Components

Motor;
Controller;
Wiring harness;
Throttle;
LCD display;
Lights;
Wheel hub.

Structural Components

Frame;
Stem;
Handlebar;
Seat post.

Only the components expressly listed above are covered.

Any parts not listed are excluded unless explicitly stated in writing at the time of purchase.

Accessories, add-ons, delivery bags, locks, mirrors, phone holders, comfort accessories, and other non-listed components are not covered unless they are separately confirmed in writing as covered by Movin.

5. Labor Policy

Labor for warranted repairs is covered for the first six (6) months from the date of receipt.

Beginning in month seven (7), all labor costs are the responsibility of the customer, even if the component remains within the Warranty Period.

Labor coverage applies only when repairs are performed at an authorized Movin location.

Repairs performed by unauthorized service providers may void warranty coverage.

If a customer chooses to use a third-party repair shop, independent bike shop, mobile mechanic, or unauthorized repair provider, Movin is not responsible for labor costs, repair quality, damage caused during repair, or any resulting product issues.

6. Warranty Transfer

This warranty applies only to the original purchaser.

Warranty may be transferred only under the following conditions:

Both the original purchaser and the new owner must be physically present at a Movin retail location;
Original proof of purchase must be provided;
Transfer must be completed in-store;
A $200 warranty transfer fee plus applicable sales tax applies.

If these conditions are not met, the warranty remains non-transferable.

Certain second-hand products may not qualify for full warranty coverage.

Movin reserves the right to inspect the product before approving any warranty transfer.

7. What Is Not Covered

This Limited Warranty does not cover:

Normal wear and tear;
Consumables, including but not limited to tires, tubes, brake pads, chains, cables, housing, grips, bearings, and spokes;
Cosmetic damage;
Scratches, dents, paint chips, fading, or surface marks;
Seats and plastic housings;
Improper assembly;
Unauthorized modifications;
Installation of non-approved parts;
Use of non-approved batteries, chargers, controllers, or electrical components;
Accidents or collisions;
Drops, impacts, crashes, or transportation damage;
Stunt riding or extreme riding;
Improper storage;
Improper use, including riding without the required primary or secondary battery, operating the product outside its intended use, or using the product in conditions not recommended by Movin;
Failure to follow owner’s manual instructions;
Damage caused by neglect, misuse, abuse, overloading, improper maintenance, or improper operation;
Damage caused by commercial misuse outside the intended product category;
Damage caused by improper charging, improper battery storage, or improper battery handling;
Damage caused by environmental exposure beyond normal riding conditions.

Water Damage

Water damage is not covered under warranty, regardless of whether the product is within the Warranty Period.

This includes, but is not limited to:

Submersion;
Pressure washing;
Flood exposure;
Excessive rain beyond normal operating conditions;
Road salt corrosion;
Moisture ingress causing electrical failure;
Damage caused by storing the product outdoors without proper protection;
Damage caused by riding through deep water or standing water;
Damage caused by water entering the battery, controller, wiring, display, motor, or other electrical components.

Battery and Charger Exclusions

Battery and charger warranty is void if damage results from:

Power surges;
Use of non-approved chargers;
Use of damaged chargers or charging cables;
Failure to charge the battery for extended periods;
Exposure to freezing temperatures;
Improper storage;
Water damage;
Improper maintenance;
Physical damage to the battery case;
Charging in unsafe or unsuitable conditions;
Opening, modifying, repairing, or tampering with the battery or charger.

Battery degradation due to normal usage over time is not considered a manufacturing defect.

Battery range may vary depending on rider weight, cargo weight, terrain, temperature, tire pressure, assist level, throttle use, wind, riding style, maintenance, and other conditions. Changes in range caused by normal use or riding conditions are not considered a manufacturing defect.

8. Shipping Damage

Shipping damage is not covered under this Limited Warranty.

Movin may assist with shipping-related issues if all of the following conditions are met:

Notification is made within thirty (30) days of receipt;
Dated photos are provided;
Original packaging is retained;
Visible damage is noted before signing delivery documents, where applicable.

Movin is not responsible for damage incurred through independent shipping arrangements made by the customer.

Customers should inspect their product and packaging upon delivery. If visible damage is present, customers should document the damage immediately with photos and contact Movin as soon as possible.

9. Claims Process

Movin will not replace any Covered Component without reviewing photo or video evidence.

To initiate a warranty claim, customers may:

Submit a request through the Movin contact page;
Contact Movin by phone;
Contact Movin by email;
Contact Movin through website chat, where available.

Movin will determine, at its sole discretion, whether:

The component will be repaired;
A replacement will be issued;
The claim will be denied.

Customers are responsible for shipping costs unless otherwise agreed in writing.

Replacement components will only be shipped to the original purchaser’s registered address unless a valid warranty transfer has been completed.

Movin may request additional information, photos, videos, diagnostic steps, product serial numbers, order details, proof of purchase, or inspection before approving a claim.

Failure to provide requested information may delay or prevent claim approval.

10. Limitation of Liability

THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND MOVIN’ ELECTRIC VEHICLES INC.’S ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY.

UNDER NO CIRCUMSTANCES SHALL MOVIN’ ELECTRIC VEHICLES INC.’S LIABILITY EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE MOVIN PRODUCT.

MOVIN’ ELECTRIC VEHICLES INC. SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, MOVIN’ ELECTRIC VEHICLES INC. DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, BEYOND THE DURATION OF THIS EXPRESS LIMITED WARRANTY.

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

Return, Refund, and Cancellation Policy

To complete a valid return, you must obtain written approval from Movin’ Electric Vehicles Inc. before sending any product back.

Written approval can be requested by completing the Movin contact form. Please include the reason for your return and any relevant order details in your request.

Any product sent back to Movin’ Electric Vehicles Inc. without written approval will be rejected and returned to you at your cost.

A cancellation of your order is subject to a cancellation fee equivalent to $500 USD.

To return a vehicle that is not defective or damaged, you must contact Movin’ Electric Vehicles Inc. within fourteen (14) days of receiving the vehicle.

The vehicle must be unused, free of wear and tear, free of dirt, dust, fragrance, odor, marks, scratches, damage, or any other signs of use.

The vehicle must also be sealed and unopened in the same packaging and condition in which you received the e-bike.

You will be responsible for your own shipping costs to ship the product back to Movin.

Return address:

Movin’ Electric Vehicles Inc.
95 Avenue B
New York, New York 10009
United States

Refunds will be made after the e-bike is received and inspected.

The inspection process will typically take about one (1) week once the bike is received.

Once the full inspection is completed, refunds will typically be processed in about two (2) business days.

Please note that once your e-bike is delivered or picked up in store, whether inside the box or outside the box, the transaction is considered complete.

At that point, the bike is considered used and the order cannot be cancelled.

Questions about the Refund Policy, or requests to submit the contact form, should be sent through the Movin contact page or through the contact information listed at the bottom of this page.

This Privacy Policy describes how movinebikes.com, us.movinev.com, and any related Movin USA online store, collectively referred to as the “Site,” “we,” “us,” or “our,” collect, use, and disclose your Personal Information when you visit the Site, interact with the Site, contact us, or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

We may also collect additional information if you contact us for customer support, product questions, warranty requests, financing questions, delivery questions, returns, repairs, maintenance, or other service needs.

In this Privacy Policy, “Personal Information” means any information that can uniquely identify an individual, including the information listed below.

The information we collect depends on how you use the Site, what products or services you request, what information you choose to provide, and what tools or services are used to operate the Site.

Device Information

Examples of Personal Information collected may include:

Version of web browser;
IP address;
Time zone;
Cookie information;
Sites or products you view;
Search terms;
Pages you visit;
Products you add to cart;
How you interact with the Site;
Referral source;
Device and browser details;
Approximate location based on IP address.

Purpose of collection:

To load the Site accurately for you;
To perform analytics on Site usage;
To understand how customers interact with our products and pages;
To optimize the Site;
To improve customer experience;
To help detect risk, fraud, technical issues, or misuse.

Source of collection:

Collected automatically when you access our Site using cookies, log files, web beacons, tags, pixels, or similar technologies.

Disclosure for a business purpose:

Shared with our processor Shopify and other service providers that help us operate, analyze, secure, improve, or advertise the Site.

Order Information

Examples of Personal Information collected may include:

Name;
Billing address;
Shipping address;
Payment information, including credit card numbers or payment details processed through secure payment providers;
Email address;
Phone number;
Order history;
Products purchased;
Delivery details;
Customer support messages;
Fraud screening information.

Purpose of collection:

To provide products or services to you;
To fulfill our contract with you;
To process your payment information;
To arrange shipping;
To provide invoices and/or order confirmations;
To communicate with you;
To screen orders for potential risk or fraud;
To provide customer support;
To manage returns, refunds, cancellations, warranty requests, repairs, and service requests;
To provide information or advertising related to our products or services when in line with the preferences you have shared with us.

Source of collection:

Collected from you.

Disclosure for a business purpose:

Shared with our processor Shopify, payment processors, shipping providers, logistics providers, fraud prevention providers, marketing providers, customer support providers, analytics providers, and other service providers needed to operate our business and fulfill your order.

Customer Support Information

Examples of Personal Information collected may include:

Name;
Email address;
Phone number;
Order number;
Product serial number;
Photos or videos of the product;
Warranty claim details;
Repair details;
Return or refund details;
Messages sent through contact forms, email, chat, phone, or social media.

Purpose of collection:

To provide customer support;
To respond to inquiries;
To process warranty claims;
To evaluate product issues;
To assist with repairs, returns, exchanges, refunds, or troubleshooting;
To improve our products and services.

Source of collection:

Collected from you when you contact us or submit information.

Disclosure for a business purpose:

Shared with Shopify, customer support providers, repair/service providers, warranty support providers, shipping providers, and other service providers where needed to respond to your request.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you.

For example, we use Shopify to power our online store. You can review Shopify’s privacy policy for more information about how Shopify uses Personal Information.

We may share your Personal Information with shipping, logistics, payment processing, financing, fraud prevention, analytics, customer support, advertising, marketing, repair, warranty, and fulfillment service providers as needed to operate our business, fulfill your order, and support your customer experience.

We may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, court order, lawful request for information, government request, or legal process, or to otherwise protect our rights.

We may also share information when necessary to prevent fraud, investigate misuse, enforce our policies, protect our customers, protect the safety of our products, or protect the rights, property, and safety of Movin’ Electric Vehicles Inc., our customers, or others.

Behavioral Advertising

As described above, we use your Personal Information to provide targeted advertisements or marketing communications that we believe may be of interest to you.

For example, we use analytics and advertising tools to help us understand how customers use the Site and how they interact with our products, pages, ads, and offers.

We may use Google Analytics to help us understand how customers use the Site. You can learn more about how Google uses Personal Information through Google’s privacy policy. You can also opt out of Google Analytics through Google’s opt-out tools.

We may share information about your use of the Site, your purchases, your cart activity, and your interaction with our ads on other websites with our advertising partners.

We may collect and share some of this information directly with our advertising partners and, in some cases, through cookies or similar technologies, depending on your location and consent choices.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative educational page.

You can opt out of targeted advertising through platforms including Facebook, Google, and other advertising platforms that provide opt-out settings.

You can also opt out of some targeted advertising services by visiting the Digital Advertising Alliance opt-out portal.

Using Personal Information

We use your Personal Information to provide our services to you.

This includes:

Offering products for sale;
Processing payments;
Shipping and fulfilling your order;
Providing invoices and order confirmations;
Providing customer support;
Managing warranty, repair, return, refund, cancellation, and service requests;
Communicating with you about your order;
Helping prevent fraud and risk;
Improving our Site, products, and services;
Keeping you up to date on new products, services, promotions, and offers when permitted.

Lawful Basis

If you are located in the European Economic Area, we process your Personal Information under the following lawful bases pursuant to the General Data Protection Regulation:

Your consent;
The performance of the contract between you and the Site;
Compliance with our legal obligations;
Protection of your vital interests;
Performance of a task carried out in the public interest;
Our legitimate interests, provided those interests do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

We may retain certain information as needed to comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, maintain business records, provide customer support, and comply with tax, accounting, warranty, and regulatory requirements.

For more information about your right of erasure, please see the “Your Rights” section below.

Automatic Decision-Making

If you are located in the European Economic Area, you have the right to object to processing based solely on automated decision-making, including profiling, when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making may include:

Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.

Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Your Rights

GDPR

If you are located in the European Economic Area, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased.

If you would like to exercise these rights, please contact us using the contact information listed below.

Your Personal Information may be initially processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States.

For more information about how data transfers comply with GDPR, please refer to Shopify’s GDPR resources.

CCPA / California Privacy Rights

If you are a resident of California, you have the right to access the Personal Information we hold about you, also known as the “Right to Know.”

You may also have the right to request that your Personal Information be corrected, updated, transferred, or erased, subject to applicable exceptions.

If you would like to exercise these rights, please contact us using the contact information listed below.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address listed below.

California residents may also have rights related to the sale or sharing of Personal Information under applicable law. Where applicable, you may request to opt out of certain sharing or targeted advertising activities.

Cookies

A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site.

We use different types of cookies, including functional, performance, advertising, social media, and content cookies.

Cookies improve your browsing experience by allowing the website to remember your actions and preferences, such as login details, cart contents, and region selection. This means you do not have to re-enter this information each time you return to the Site or browse from one page to another.

Cookies also provide information on how people use the Site, including whether it is their first time visiting or whether they are a frequent visitor.

We use the following cookies to optimize your experience on the Site and provide our services.

Cookies Necessary for the Functioning of the Store

_ab: Used in connection with access to admin.

_secure_session_id: Used in connection with navigation through a storefront.

cart: Used in connection with the shopping cart.

cart_sig: Used in connection with checkout.

cart_ts: Used in connection with checkout.

checkout_token: Used in connection with checkout.

secret: Used in connection with checkout.

secure_customer_sig: Used in connection with customer login.

storefront_digest: Used in connection with customer login.

_shopify_u: Used to facilitate updating customer account information.

Reporting and Analytics Cookies

_tracking_consent: Used in connection with tracking preferences.

_landing_page: Used to track landing pages.

_orig_referrer: Used to track landing pages.

_s: Used for Shopify analytics.

_shopify_fs: Used for Shopify analytics.

_shopify_s: Used for Shopify analytics.

_shopify_sa_p: Used for Shopify analytics related to marketing and referrals.

_shopify_sa_t: Used for Shopify analytics related to marketing and referrals.

_shopify_y: Used for Shopify analytics.

_y: Used for Shopify analytics.

The length of time a cookie remains on your computer or mobile device depends on whether it is a persistent cookie or a session cookie.

Session cookies last until you stop browsing.

Persistent cookies last until they expire or are deleted.

Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways.

Please keep in mind that removing or blocking cookies may negatively affect your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether to accept cookies through your browser controls, often found in your browser’s “Tools,” “Settings,” or “Preferences” menu.

For more information about modifying browser settings or blocking, managing, or filtering cookies, you can visit your browser’s help file or resources such as All About Cookies.

Blocking cookies may not completely prevent how we share information with third parties such as advertising partners.

To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Text Marketing Notifications

By subscribing to Movin’ Electric Vehicles Inc. text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed.

Messages may be sent using an automatic telephone dialing system or other technology.

Message frequency is recurring.

Consent is not a condition of purchase.

Message and data rates may apply.

Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to opt out.

Reply HELP for customer support.

You may receive an additional text message confirming your decision to opt out.

You understand and agree that attempting to opt out by any means other than texting the opt-out commands listed above is not a reasonable means of opting out.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or by mail using the details below:

Movin’ Electric Vehicles Inc.
95 Avenue B
New York, New York 10009
United States

Email: emerson@movinev.com

Last updated: June 12, 2024

If you are not satisfied with our response to your complaint, you may have the right to lodge a complaint with the relevant data protection authority, consumer privacy authority, or other authority in your jurisdiction.

Phone Number: +1-917-992-3439

Email: info@movinev.com

Address:
Movin’ Electric Vehicles Inc.
95 Avenue B
New York, New York 10009
United States