Need to tell us something?

Contact us at

+1 437-254-6683 or

info@movinev.com

For the meantime, here’s a list of FAQs

E-bikes

Do Movin’ e-bikes work in the snow/rain?

Yes, all of our models are rated IP65 water resistant, which means you can ride in snow or rain safely.

All of our e-bikes are also equipped with winter tires to enhance grip and friction.

We recommend our Movin' Pulse Fat tire folding e-bike in the snow as the thick tires provide even more stability!

Which e-bike would be the best for me?

Choosing the right bike depends on many factors, like what you want to use it for, how many km/hours you expect to ride and on what terrain as well. In general, a great all purpose utility bike is our Movin’ Pulse, its geometry is designed to provide a comfortable ride - perfect for commuters, gig workers, or leisure riders. The fat tires make the riding experience even smoother, making turns easy.

The Tempo E-bike on the other hand is a lighter, more nimble bike that’s great for commuting in urban centres, as well as an e-bike that you can more comfortably use as a regular bike.

Finally, the Glide e-scooter, although not an e-bike, is an all purpose e-mobility product that is perfect for urban dwellers with limited space at home for storage

What happens if my e-bike has an issue?

bring your e-bike to our flagship store at 654 College Street and we will get it fixed as soon as possible. Our service speaks for itself - over 600+ 5 star reviews and the most competitive repair pricing in the city. You can also book an appointment for service on our repair page. If you’re far from Toronto, we can direct you to our dealers - they can help service your bike with no issues

Does my e-bike need to be adjusted/ assembled when it arrives?

if you pick up your bike from our store, it will come fully assembled and ready to ride! If we deliver it to you, just follow the instruction in the manual for proper assembly.

Test Rides

How to book Test Rides?

Visit our test ride page to book a test ride, or simply come into our store during business hours! If its not busy, we’re happy to have you try out an e-bike or scooter. 

Rentals

How to book an appointment for rent?

Considering renting an e-bike or e-scooter? Simply book an appointment. Rentals are a great way to save money or even try out an e-bike/scooter before considering purchasing one. For each rental we require valid photo ID, a valid credit card and a small deposit 

Financing

How to Finance bikes and what are available options?

Financing your e-bike or scooter is very simple. We have several financing options available for you. Select payplan by RBC or Humm during payment step of checkout. Visit the finance page to get more help.